---
title: "Chatdrift - AI Customer Conversations"
description: "AI-powered customer conversations, support automation, and team workflows."
canonical: https://www.chatdrift.com/
---

# Chatdrift - AI Customer Conversations

Chatdrift brings your support knowledge, AI agents, and team workflows into one calm place for better customer conversations.

## What's inside

Chatdrift pairs AI agents with a shared inbox, an embeddable widget, and workflow automation — the pieces most teams end up stitching together from separate tools. Here they come connected from day one, working off the same conversations and the same knowledge.

- **AI agents** — Trained on your docs and past conversations, and hands off cleanly to a teammate the moment a question needs a person.
- **Shared inbox** — One queue for every conversation, AI or human, so nothing gets duplicated or dropped.
- **Embeddable widget** — Drop it into your site and it connects straight to your agent and your inbox, styled to match your brand.
- **Workflows** — Automated routing and tagging that keep your inbox organized without manual triage every morning.

## How it works

Getting Chatdrift running isn't an engineering project. Most teams are answering real customers the same day they sign up.

1. **Create your agent** — Sign up, then train an AI agent on your help docs, policies, and the answers you already give customers every day.
2. **Connect your channels** — Embed the widget on your site and connect the channels your customers already use — WhatsApp, Instagram, Messenger, Discord, and more.
3. **Go live** — Your agent starts answering. When a conversation needs a person, it hands off with full context into your shared inbox, and your team picks up right where the agent left off.

## AI agents that hand off like a good teammate would

Your AI agent answers from what you've actually given it — help docs, policies, past conversations — not a generic guess. When a question needs a person's judgment, it hands the conversation to your team with the full thread attached, so the customer never has to repeat themselves and no one starts a reply cold.

- Custom instructions shape tone and scope per agent
- Automatic hand-off the moment a question needs a human
- Answers grounded in the knowledge you've actually given it

## One shared inbox, not five separate tools

Every conversation — started by your AI agent, started on the widget, or started on WhatsApp — lands in the same shared inbox. Assign it, see its history, and keep it moving without a teammate duplicating a reply or a message falling through the cracks.

- One queue for AI and human conversations
- Assignment and hand-off between teammates
- Full conversation history in context, every time

## Connected to the channels your customers already use

WhatsApp, Instagram, Facebook Messenger, Discord, and the tools your team runs on — Cal.com, Notion, Shopify — all connect straight into the same shared inbox. No separate app to check, no conversation starting over in a different channel.

## Pricing that grows the way your conversations do

Start free on Hobbyist — no card required. Move up to Starter, Growth, or Pro as your response volume, chatbots, and API needs grow. See [Chatdrift pricing](/pricing.md) for exact figures and plan comparison.

## A few things people ask before they start

**Do I need to write code to add the widget?**
No. Embed it with a lightweight script and it's live on your site — no rebuild required.

**What happens when the AI can't answer?**
It hands the conversation to your team with full context attached, right in the same shared inbox.

**Which channels can I connect?**
WhatsApp, Instagram, Facebook Messenger, and Discord, plus Cal.com, Notion, and Shopify.

**Can I start for free?**
Yes — Hobbyist is free with no card required, and you can upgrade whenever your team needs more room.

**Can I change plans later?**
Yes, move up or down as your response volume changes, whenever you need to.

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